Terms & Conditions

These terms and conditions govern all supply of goods and services ("products") by ALM Creative Ltd ("Anna Mollekin", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.annamollekin.com ("the website"). They are effective from 16 April 2018 and will replace all earlier ALM Creative Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Actual artwork/paper/frame colours may vary slightly in real life to that viewed on your screen due to individual monitor settings etc.

Delivery and delivery charges

FRAMED prints CANNOT be shipped outside of New Zealand - only unframed prints can.

All artwork is printed and framed upon your order's payment clearance. Standard delivery time is approximately 5-10 working days from receipt of payment. This turnaround time can take longer during busy periods such as Christmas. Should you need something urgent, please contact hello@annamollekin.com to discuss options.

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

  • Bank Deposit/Direct Credit: Select the payment method "Bank Deposit" at checkout and then follow prompts. Payment is due before the order will be processed. If no payment is received within five business days the order will be cancelled.
  • Stripe: Stripe accepts all major debit and credit cards from customers in every country. A quick and convenient way to pay.
  • Laybuy: chooses to "Pay by Laybuy" at checkout, for purchases up to $1,200 initially and pay for your first instalment up front. Laybuy lets you receive your purchase and spread the total cost over six weekly automatic payments. Available to New Zealand residents 18 years and over with a valid debt or credit card.
  • PayPal: PayPal allows you to pay using either PayPal funds, or credit card. Select the payment method "Paypal" at checkout and then follow prompts.

  • Credit Card Security

    All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

    Click here for PayPal's terms.

    Refund Policy

    I want you to love your new artwork! If you have changed your mind about the artwork, please let me know within 30 days of placing your order, and I can offer you a refund or an Anna Mollekin Art store credit (exclusive of any shipping costs). Contact me via email.

    I will let you know the information for you to arrange the return - you are responsible for getting it back to me in perfect condition. Please carefully repackage (like the packaging you received it in). It is advised to use a tracked and trace courier service to ensure it arrives back to safely.

    Once I have received and checked the artwork, I can arrange a refund or an Anna Mollekin Art credit.

    If your art arrives damaged in any way contact me within seven days of receiving your order for a no questions asked replacement. Contact me via email.


    Anna Mollekin Art stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact hello@annamollekin.com within 14 days from the date of your purchase and subject to the following criteria we will either replace or refund the full price of the product in question, excluding postage costs. Anna Mollekin Art products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment. Anna Mollekin Art takes great pride in its commitment to customer satisfaction.

    However, certain circumstances are beyond our control:

    • Errors in user-selected options such as product type or size. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.

    • Colour variation from screen to printed product. Colour variation is inherent in the design process, and it is impossible to match colours from computer screens, as every screen is different. Colours on screen are made up from light, so neon and very bright colours in particular will not look like this when printed. Colours will typically look more muted on products.
    • Garment shrinkage in wash if washing instructions aren't followed.
    • Courier delivery timeframes.
    • Due to the production process, colours, position, size and scale are indicative only.


    Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.


    We usually only receive compliments about the prints we do, but in the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product:

    Simply email me with:

    1. The date of your purchase
    2. Your order number
    3. What you would like to return
    4. Why you want to return it.
    5. A photo of the fault/damage
    Once received I will organise a replacement or a refund as soon as possible.


    Only items that are faulty/damaged or have a faulty print may be returned.

    • No returns are accepted after 14 days of receipt of purchase.
    • I do not accept items that have noticeable wear or makeup stains.
    • I do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size.
    • Items cannot be returned if the care instructions have not been followed.


    All enquiries for loss or damage need to have been lodged via telephone, email within 7 days of delivery of the goods for damage, or in the case of loss within 14 days of date of despatch.

    If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

    Liability Limitation

    Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

    Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

    You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

    Privacy policy and Confidentiality

    Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

    Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

    We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

    You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

    We may disclose your personal information as required by law.

    Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

    You can request details of your personal information that we hold, and ask us to correct it, at any time.

    General Conditions

    We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.annamollekin.com.

    If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

    If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

    Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

    We may deliver notices to you by sending them to an email address that you have notified to us.


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