STORE FREQUENTLY ASKED QUESTIONS

ACCEPTED PAYMENTS

All prices are displayed in New Zealand Dollars ($NZD). For comparison value of other currencies, use the Google Currency Converter as a guide.

Cart payments can be made using these methods:

  • Bank Deposit/Direct Credit: Select the payment method "Bank Deposit" at checkout and then follow prompts. Payment is due before the order will be processed. If no payment is received within five business days the order will be cancelled. 
  • Stripe: Stripe accepts all major debit and credit cards from customers in every country. A quick and convenient way to pay.
  • Laybuy: choose to “Pay by Laybuy” at checkout, for purchases up to $1,200 initially and pay for your first instalment up front. Laybuy lets you receive your purchase and spread the total cost over six weekly automatic payments. Available to New Zealand and Australia residents 18 years and over with a valid debt or credit card. Terms and conditions apply.
  • PayPal: PayPal allows you to pay using either PayPal funds, or credit card. Select the payment method "Paypal" at checkout and then follow prompts.


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SHIPPING

COVID UPDATES & CUSTOMER SERVICE

ART PRINTS (FRAMED AND UNFRAMED)

Our online store is open during Alert Level 3 in Auckland and delivered safely to you via courier in compliance with the NZ Governments protocols

Expect courier delays - sorry for any inconvenience.


NEW ZEALAND SHIPPING

ART PRINTS - delivery New Zealand wide

Flat rate per order: $7.50

Standard delivery is approximately 8-10* working days. Rural deliveries can sometimes take longer than standard postal addresses. On dispatch, you will be notified via email with a tracking number. Orders are sent via a courier service so a delivery card should be left by the courier if you are not home. 


AUSTRALIA SHIPPING

ART PRINTS - Australian delivery (unframed prints only)*

My standard shipping to Australia is a flat rate of NZD$18. 
Australian orders are shipped tracked with NZ Post and take 5-10 days to major cities. * Please note: I can only send unframed prints outside of New Zealand (no frames).


INTERNATIONAL SHIPPING

ART PRINTS - International delivery (unframed prints only)

International mail - NZD$48 (tracked & insured)* 5-10 day days to major cities. May be delayed due to COVID-19. Unfortunately we are unable to ship framed prints overseas.

* This does not include the amount of time for customs. We have no control over any customs or import duties that could be levied when the package reaches your destination country. You will be liable for these charges.


Should you require the artwork urgently, please contact me to discuss options.


CAN I PICK UP MY ORDERS?

Sorry no, in order to keep our prices down and pass those savings on to you, we are an online store only.


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ART PRINT FRAMING

My framing options are straight in against the glass in ready-made frames with acid-free backing boards and standard 2mm glass. A4 frames have hanging teeth, A3 - A1 frames are traditionally strung with d-rings. All frames are cleanly tapped on the back for a professional finish.

Classic Frames: BLACK, WHITE AND RAW FRAMES

Unless otherwise specified in the product description, frames will be 'Classic Frames.' The black, white and raw wood classic frames are made of Italian Bellini mouldings. They have an edge width of 30mm and height of 20mm. A timeless frame moulding adding a little more width to increase the overall size of your work. Made in New Zealand.

Black or white coated wood with a smooth matte finish. Raw wood (Oak) frames are natural, uncoated wood and will slightly darken over time.

ART PRINT SIZEOVERALL FRAME SIZE
A4 (210 x 297mm)
260 x 345mm
210 x 210mm
260 x 260mm
A3 (297 x 420mm)
345 x 470mm

297 x 297mm
345 x 345mm

A2 (420 x 594mm)470 x 645mm

420 x 420mm470 x 470mm

A1 (594 x 841mm)645 x 890mm
594 x 594mm645 x 645mm

Skinny Frames: BLACK, WHITE AND RAW FRAMES

A super thin contemporary frame moulding for a minimal look. They have an edge width of 20mm and height of 20mm. Made in New Zealand. Black or white coated wood with a smooth matte finish. Raw wood (Oak) frames are natural, uncoated wood and will slightly darken over time.

Finished frame dimensions:
A4 = 240mm x 330mm
A3 = 330mm x 450mm
A2 = 450mm x 625mm
Please note: skinny mouldings are not available for art prints bigger than A2 because it is not strong enough.


CARE INSTRUCTIONS

ART PRINTS

  • Avoid direct sunlight to protect your art from fading.
  • Special glass (non-reflective or UV), or archival mats and baking boards are available on request.
  • A1 and A0 sized framed prints with a landscape orientation should be hung with two picture hooks with a gap between them. If you hang with one picture hook pressure is increased on the joins and can pull apart over time.

PACKAGING

ART UNFRAMED PRINTS

A4-A2
Sized A4-A2 unframed prints come flat in crystal clear bags with backing card. The clear bags are polypropylene (made of carbon and hydrogen) and 100% recyclable.

A1
A1 sized unframed art prints come rolled in a tube.

RETURN/REFUND POLICY

ART PRINTS (FRAMED AND UNFRAMED) AND METAL EMBOSSED ART

I want you to love your new artwork! If you have changed your mind about the artwork, please let me know within 30 days of placing your order, and I can offer you a refund or an Anna Mollekin Art store credit (exclusive of any shipping costs). Contact me via email.

I will let you know the information for you to arrange the return - you are responsible for getting it back to me in perfect condition. Please carefully repackage (like the packaging you received it in). It is advised to use a tracked and trace courier service to ensure it arrives back to safely.

Once I have received and checked the artwork, I can arrange a refund or an Anna Mollekin Art credit.

If your art arrives damaged in any way contact me within seven days of receiving your order for a no questions asked replacement. Contact me via email.

DOODLEWEAR COLLABORATION INFORMATION

Please visit doodlewear.co.nz to learn more 

Did you not find what you are looking for?

We would love to help you with any questions you may have.
Please email me and I will get back to you as soon as possible.

 

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